Shipping Policy
Last Updated: Nov. 2023
At VelleBelle, we are dedicated to providing you with a seamless and efficient shopping experience. Our shipping policy outlines the terms and conditions for the shipment of products purchased through our website. Please read this policy carefully before making a purchase. By placing an order with us, you agree to the following terms:
1. Order Processing:
- Orders are processed within 10 business days after payment confirmation.
- We do not process orders on weekends or holidays.
2. Shipping Methods:
- We offer several shipping methods for your convenience, including standard, express, and international shipping.
- The available shipping options and associated costs will be displayed at the checkout.
3. Shipping Times:
- Estimated delivery times are provided during the checkout process.
- Please note that these are approximate delivery times and may vary due to factors beyond our control, such as weather conditions or shipping carrier delays.
- If there is a delay with your order, we will make every effort to keep you informed.
4. Shipping Fees:
- Shipping fees are calculated based on the selected shipping method, the destination, and the weight/size of the items in your order.
- Orders over a certain amount may be eligible for free shipping, as specified on our website.
5. International Shipping:
- We offer international shipping to select countries.
- Customers are responsible for any customs duties, taxes, or import fees associated with international orders.
- International shipping times may vary.
6. Address Verification:
- Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.
- If you need to change your shipping address, please contact us as soon as possible.
7. Lost or Damaged Shipments:
- In the rare event of a lost or damaged shipment, please contact our customer support team. We will work to resolve the issue and, if necessary, initiate a claim with the shipping carrier.
8. Returns and Exchanges:
- For information on returns and exchanges, please refer to our Returns Policy.
9. Contact Us:
- If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact our customer support team.
We strive to provide a seamless shopping experience and ensure that your orders reach you in a timely and secure manner. Thank you for choosing VelleBelle.