Shipping Policy

Last Updated: Nov. 2023

At VelleBelle, we are dedicated to providing you with a seamless and efficient shopping experience. Our shipping policy outlines the terms and conditions for the shipment of products purchased through our website. Please read this policy carefully before making a purchase. By placing an order with us, you agree to the following terms:

1. Order Processing:

  • Orders are processed within 10 business days after payment confirmation.
  • We do not process orders on weekends or holidays.

2. Shipping Methods:

  • We offer several shipping methods for your convenience, including standard, express, and international shipping.
  • The available shipping options and associated costs will be displayed at the checkout.

3. Shipping Times:

  • Estimated delivery times are provided during the checkout process.
  • Please note that these are approximate delivery times and may vary due to factors beyond our control, such as weather conditions or shipping carrier delays.
  • If there is a delay with your order, we will make every effort to keep you informed.

4. Shipping Fees:

  • Shipping fees are calculated based on the selected shipping method, the destination, and the weight/size of the items in your order.
  • Orders over a certain amount may be eligible for free shipping, as specified on our website.

5. International Shipping:

  • We offer international shipping to select countries.
  • Customers are responsible for any customs duties, taxes, or import fees associated with international orders.
  • International shipping times may vary.

6. Address Verification:

  • Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.
  • If you need to change your shipping address, please contact us as soon as possible.

7. Lost or Damaged Shipments:

  • In the rare event of a lost or damaged shipment, please contact our customer support team. We will work to resolve the issue and, if necessary, initiate a claim with the shipping carrier.

8. Returns and Exchanges:

  • For information on returns and exchanges, please refer to our Returns Policy.

9. Contact Us:

  • If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact our customer support team.

We strive to provide a seamless shopping experience and ensure that your orders reach you in a timely and secure manner. Thank you for choosing VelleBelle.